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GENERAL CONDITIONS OF SALE

1. The site Spiritualmindsetshop.com

The website Spiritualmindsetshop.com is a service by Rute Ribeiro Baio (Independent Worker – Spiritual Mindset by Rute),

-Registered under number A44073 of the Commercial and Companies Register of Luxembourg.

-Establishment Authorization: 10138024/0

-Located at 39 Zénon Bernard Street,

L-4031 Esch/Alzette

Luxembourg

-Website address: www.spiritualmindsetshop.com

-Email address: contact@spiritualmindsetshop.com

-Phone: +352 621 716 935

Spiritualmindsetshop.com reserves the right to adapt or modify these General Terms of Sale at any time.

2. Characteristics of the goods and services offered

The products and services offered are those listed in the catalog published on the website https://www.spiritualmindsetshop.com. These products and services are offered within the limits of available stock.

The products are described and presented with the utmost accuracy possible. However, in the event that errors or omissions have occurred in this presentation, the seller's liability cannot be invoked. The very particular market of handmade products serves as a reminder that each product is different and may exhibit irregularities compared to the posted photos. The items for sale on Spiritualmindsetshop.com are presented and detailed in such a way that any consumer can understand the essential characteristics of the products they wish to purchase.

The photos that illustrate the descriptions of the items are provided for indicative purposes only and are not contractual.

2.1 Service Scheduling, Payment and Cancellation Policy

2.2. Mandatory reservation

All appointments must be scheduled in advance.

2.3. Payment

The payment must be made within 12 hours after the reservation to confirm the appointment via Payconiq or bank transfer.

2.4. Cancellation

  • Cancellations must be made at least 24 hours before the appointment.
  • In case of cancellation within 24 hours of the appointment, the appointment will be considered lost and there will be no refund.

2.5. Rescheduling after 24h

  • To reschedule an appointment, you must provide proof of force majeure. Otherwise, the appointment will be canceled without refund.
  • Postponed appointments will be rescheduled according to availability.

Thank you for your understanding and cooperation.

3. Prices

The prices appearing on the Site Spiritualmindsetshop.com are in Euros (€).

Spiritual Mindset by Rute reserve the right to modify its prices at any time, being however understood that the price appearing in the catalog the day of the order will be the only one applicable to the buyer. The promotional offers will be valid only for the duration within the limit of available stocks.

4. The Order

  • The Customer chooses the product(s) or service(s) of their choice on the Website and clicks on them to add them to the shopping cart.
  • The Customer will validate his order after having checked it and, if necessary, will expressly accept the sales conditions in force on the day of the order.
  • After finalizing and validating the order, the Customer will confirm the order and will be redirected to the payment method, thus sending the order and committing the Customer.
  • The Customer will pay by bank transfer or Stripe.
  • Payment of the order on the stripe.com websites or by bank transfer implies acceptance of these sales conditions, acknowledgment of having full knowledge of them and waiver of their own purchase conditions or other conditions.

5. Terms of payment

Payment is due at the time of ordering. Failure to pay will result in suspension or termination of the order.


  • As the publisher is not responsible for the stripe.com/satispay website, it cannot be held responsible by the Customer for the consequences of improper use of the stripe.com/satispay website on its part, nor for the inaccessibility of this website if this eventuality were to occur. The customer's account will be debited immediately. Payment by the Customer for the products proposed on the Website is made exclusively in Euros (€).
  • Payment by bank transfer to our account:

​Spiritual Mindset by Rute

BCEE – IBAN LU11 0019 7255 7161 6000

BIC/SWIFT: BEELULL

Your order will be prepared as soon as we receive your payment. Please indicate your order number in communication. The payment must be received within 5 working days, after this period your order will be cancelled.

6. Delivery

Deliveries are made by P&T Luxembourg to the address indicated on the request form. The risks are borne by the buyer from the moment the products leave Spiritual Mindset by Rute's facilities.


  • Delivery prices are those indicated on our website up to 2 kg
  • If any product is out of stock and cannot be shipped within the normal delivery time, Spiritual Mindset will contact the customer by email or telephone to inform them of the new delivery time for the product.
  • Delivery time: At first, as we are a new store, it can take from 2 days to 3 weeks.
  • Standard (with insurance and tracking number)

7. Late/non-delivery

It may be that you have not received your order while the carrier's tracking indicates otherwise, we advise you to first ask your neighbors and, if possible, the postman or delivery person. Most of the time, packages are found very quickly this way. If, despite your search, you still cannot find your package, you will need to open a dispute with the carrier. In case of non-receipt of a package considered delivered, you must contact us as soon as possible and, in any case, within a maximum period of 30 days after the date of dispatch of the order.


8. Order cancellation

In case of delay in delivery of more than 15 days from the expected delivery date, the Customer may cancel the order by contacting Customer Service at contact@spiritualmindsetshop.com


9. Anomalies

Any anomaly relating to delivery (damage, open packaging, damaged packaging, broken products, etc.) must be indicated on the delivery order in the form of “handwritten reservations”, accompanied by the Customer’s signature. The Customer must immediately report the anomaly to Customer Service so that a complaint can be made to the post office.


10. Withdrawal

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.


Products must be returned by the Customer in new condition and accompanied by the receipt or proof of purchase. Products damaged or used by the customer will not be accepted for return or refund. Shipping costs are the responsibility of the Customer and any package marked as “paid by recipient” will be refused.


Refunds will be made as soon as possible after receipt of the returned products, in  compliance with the provisions above.


The Customer will be required to attach a letter with the details of the order, date of receipt and detailed reasons for the return. Upon receipt of the returned products by the Customer, the Customer will be contacted by email and offered to exchange the returned products for products that comply with the Customer's order, or to refund the returned products without additional compensation. 


The exchange or refund will be made within 30 days from the date of receipt of the products.


11. Late or missing refunds

If you haven't received your refund yet, please check your bank account again first.


Then contact your credit card issuer, as there may be a delay before your refund is officially posted.


Next, contact your bank. There is often some processing time before a refund is posted.


If after completing all of these steps you have not received your refund, please contact us at contact@spiritualmindsetshop.com.


12. Exchanges

We will only replace an item if it is damaged or non-conforming.

If in this case you would like to exchange it, please email us at contact@spiritualmindsetshop.com and send us your item to: 


​Spiritual Mindset by Rute

39, rue Zénon Bernard 

L-4031 Esch-Sur-Alzette

in accordance with the terms and conditions mentioned in the Return Policy section.


13. Gifts

If the returned item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit equal to the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will find out that you returned the item.


14. Shipping

To return a product, you must mail it to:

​Spiritual Mindset by Rute

39, rue Zénon Bernard

L-4031 Esch-Sur-Alzette

Depending on where you live, the time it may take for you to receive your exchanged product may vary.


If you are shipping a high-value item, you should consider using a shipping service that allows you to track your shipment or purchasing shipping insurance. We don't guarantee that we will receive your returned item.


15. Warranty

Spiritualmindsetshop.com declares that the products offered on the Site comply with current European legislation.


16. Responsibility

Spiritualmindsetshop.com, in the online sales process, is only held by obligation of means and cannot be held liable for damages resulting from the use of the Internet such as loss of data, intrusion, viruses, interruption of service or other involuntary problems. The Product complies with the Luxembourgish and European legislation in force and with the standards applicable in Luxembourg. The responsibility of spiritmindsetshop.com cannot be assumed in the event of non-compliance with the legislation of the country or of the product delivered. It is up to the Customer to check with the local authorities of their country of residence the possibilities of using the product they wish to order on the Website.


17. Unwritten clause

If any of the conditions of this contract prove to be null and void, said cause will be considered unwritten, but will not imply the nullity of the other conditions of sale, which, therefore, will remain fully valid.


18. Applicable law

These conditions of sale are subject to the laws of the Grand Duchy of Luxembourg. The courts of the district of Luxembourg will be the sole competent courts for any dispute between the Customer and spiritmindsetshop.com.