Se rendre au contenu

GENERAL CONDITIONS OF SALE

1. Spiritualmindsetshop.com

Le site Spiritualmindsetshop.com est un service de Rute Ribeiro Baio (Travailleur Indépendant – Spiritual Mindset by Rute),

-Enregistrée sous le numéro A44073 au Registre du Commerce et des Sociétés de Luxembourg.

-Autorisation d'établissement : 10138024/0

-Situé rue Zénon Bernard, 39,

L-4031 Esch/Alzette

Luxemburgo

-Adresse du site Web : www.spiritualmindsetshop.com

-Adresse email : contact@spiritualmindsetshop.com

-Téléphone : +352 621 716 935

Spiritualmindsetshop.com se réserve le droit d'adapter ou de modifier les présentes Conditions Générales de Vente à tout moment.

2. Caractéristiques des biens et services proposés

Les produits et services proposés sont ceux répertoriés dans le catalogue publié sur le site https://www.spiritualmindsetshop.com. Ces produits et services sont proposés dans la limite des stocks disponibles.

Les produits sont décrits et présentés avec la plus grande exactitude possible. Toutefois, si des erreurs ou omissions ont pu se produire dans cette présentation, la responsabilité du vendeur ne saurait être engagée. Le marché très particulier des produits artisanaux rappelle sans dire que chaque produit est différent et peut présenter des irrégularités par rapport aux photos postées. Les articles proposés à la vente sur Spiritualmindsetshop.com sont présentés et détaillés de manière à ce que tout consommateur puisse connaître les caractéristiques essentielles des produits qu'il souhaiterait acheter.

Les photos illustrant les descriptions des articles sont données à titre indicatif et non contractuelles.

2.1 Service Scheduling, Payment and Cancellation Policy

2.2. Réservation obligatoire

All appointments must be scheduled in advance.

2.3. Paiement

Le paiement doit être effectué dans les 12 heures suivant la réservation pour confirmer le rendez-vous par Payconiq ou virement bancaire.

2.4. Annulation

  • Cancellations must be made at least 24 hours before the appointment.
  • In case of cancellation within 24 hours of the appointment, the appointment will be considered lost and there will be no refund.

2.5. Rescheduling after 24h

  • To reschedule an appointment, you must provide proof of force majeure. Otherwise, the appointment will be canceled without refund.
  • Postponed appointments will be rescheduled according to availability.

Merci pour votre compréhension et votre coopération.

3. Tarifs

Les prix qui apparaissent sur le site Spiritualmindsetshop.com sont en euros (€).

Spiritual Mindset by Rute se réserve le droit de modifier ses prix à tout moment, étant toutefois entendu que le prix figurant au catalogue au jour de la commande sera le seul applicable à l'acheteur. Les offres promotionnelles ne seront valables que jusqu'à épuisement des stocks.

4. La commande

  • The Customer chooses the product(s) or service(s) of their choice on the Website and clicks on them to add them to the shopping cart.
  • The Customer will validate his order after having checked it and, if necessary, will expressly accept the sales conditions in force on the day of the order.
  • After finalizing and validating the order, the Customer will confirm the order and will be redirected to the payment method, thus sending the order and committing the Customer.
  • The Customer will pay by bank transfer or Stripe.
  • Payment of the order on the stripe.com websites or by bank transfer implies acceptance of these sales conditions, acknowledgment of having full knowledge of them and waiver of their own purchase conditions or other conditions.

5. Conditions de paiement

Payment is due at the time of ordering. Failure to pay will result in suspension or termination of the order.


  • As the publisher is not responsible for the stripe.com/satispay website, it cannot be held responsible by the Customer for the consequences of improper use of the stripe.com/satispay website on its part, nor for the inaccessibility of this website if this eventuality were to occur. The customer's account will be debited immediately. Payment by the Customer for the products proposed on the Website is made exclusively in Euros (€).
  • Payment by bank transfer to our account:

Spiritual Mindset by Rute

BCEE – IBAN LU11 0019 7255 7161 6000

BIC/SWIFT: BEELULL

Votre commande sera préparée dès réception de votre paiement. Veuillez indiquer votre numéro de commande dans la communication. Le paiement doit être reçu dans les 5 jours ouvrables, passé ce délai votre commande sera annulée.

6. Livraison

Deliveries are made by P&T Luxembourg to the address indicated on the request form. The risks are borne by the buyer from the moment the products leave Spiritual Mindset by Rute's facilities.


  • Delivery prices are those indicated on our website up to 2 kg
  • If any product is out of stock and cannot be shipped within the normal delivery time, Spiritual Mindset will contact the customer by email or telephone to inform them of the new delivery time for the product.
  • Delivery time: At first, as we are a new store, it can take from 2 days to 3 weeks.
  • Standard (with insurance and tracking number)

7. Late/non-delivery

It may be that you have not received your order while the carrier's tracking indicates otherwise, we advise you to first ask your neighbors and, if possible, the postman or delivery person. Most of the time, packages are found very quickly this way. If, despite your search, you still cannot find your package, you will need to open a dispute with the carrier. In case of non-receipt of a package considered delivered, you must contact us as soon as possible and, in any case, within a maximum period of 30 days after the date of dispatch of the order.


8. Annulation de commande

In case of delay in delivery of more than 15 days from the expected delivery date, the Customer may cancel the order by contacting Customer Service at contact@spiritualmindsetshop.com


9. Anomalies

Any anomaly relating to delivery (damage, open packaging, damaged packaging, broken products, etc.) must be indicated on the delivery order in the form of “handwritten reservations”, accompanied by the Customer’s signature. The Customer must immediately report the anomaly to Customer Service so that a complaint can be made to the post office.


10. Retrait

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.


Les produits doivent être retournés par le Client à l'état neuf et accompagnés d'un reçu ou d'une preuve d'achat. Les produits endommagés ou utilisés par le client ne seront pas acceptés pour retour ou remboursement. Les frais de port sont à la charge du Client et tout colis marqué « payé par le destinataire » sera refusé.


Refunds will be made as soon as possible after receipt of the returned products, in compliance with the provisions above.


The Customer will be required to attach a letter with the details of the order, date of receipt and detailed reasons for the return. Upon receipt of the returned products by the Customer, the Customer will be contacted by email and offered to exchange the returned products for products that comply with the Customer's order, or to refund the returned products without additional compensation. 


L'échange ou le remboursement sera effectué dans un délai de 30 jours à compter du jour de réception des produits.


11. Remboursements tardifs ou manquants

Si vous n'avez toujours pas reçu votre remboursement, veuillez d'abord vérifier à nouveau votre compte bancaire.


Contactez ensuite l’émetteur de votre carte de crédit car il peut y avoir un délai avant que votre remboursement ne soit officiellement affiché.


Contactez ensuite votre banque. Il y a souvent du temps de traitement requis avant qu’un remboursement ne soit affiché.


If after completing all of these steps you have not received your refund, please contact us at contact@spiritualmindsetshop.com.


12. Échanges

We will only replace an item if it is damaged or non-conforming.

If in this case you would like to exchange it, please email us at contact@spiritualmindsetshop.com and send us your item to: 


Spiritual Mindset by Rute

39, rue Zénon Bernard 

L-4031 Esch-Sur-Alzette

in accordance with the terms and conditions mentioned in the Return Policy section.


13. Cadeaux

If the returned item was marked as a gift at the time of purchase and shipped directly to you, you'll receive a gift credit equal to the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will find out that you returned the item.


14. Expédition

Pour retourner un produit, vous devez l'envoyer à :

Spiritual Mindset by Rute

39, rue Zénon Bernard

L-4031 Esch-Sur-Alzette

Depending on where you live, the time it may take for you to receive your exchanged product may vary.


If you are shipping a high-value item, you should consider using a shipping service that allows you to track your shipment or purchasing shipping insurance. We don't guarantee that we will receive your returned item.


15. Warranty

Spiritualmindsetshop.com declares that the products offered on the Site comply with current European legislation.


16. Responsabilité

Spiritualmindsetshop.com, in the online sales process, is only held by obligation of means and cannot be held liable for damages resulting from the use of the Internet such as loss of data, intrusion, viruses, interruption of service or other involuntary problems. The Product complies with the Luxembourgish and European legislation in force and with the standards applicable in Luxembourg. The responsibility of spiritmindsetshop.com cannot be assumed in the event of non-compliance with the legislation of the country or of the product delivered. It is up to the Customer to check with the local authorities of their country of residence the possibilities of using the product they wish to order on the Website.


17. Clause non écrite

If any of the conditions of this contract prove to be null and void, said cause will be considered unwritten, but will not imply the nullity of the other conditions of sale, which, therefore, will remain fully valid.


18. Droit applicable

These conditions of sale are subject to the laws of the Grand Duchy of Luxembourg. The courts of the district of Luxembourg will be the sole competent courts for any dispute between the Customer and spiritmindsetshop.com.